We pride ourselves on offering the best possible customer service – home improvements should be exciting, not stressful. With our help, you can enjoy the process of having new joinery designed and installed, with our committed customer service every step of the way. Here, you can find out what to expect during your project so that you’re ready to take the first steps.
The consultation and design process
We make it our mission to be available and responsive. We accept enquiries by telephone, mail, fax and email from architects, building contractors, interior designers, and private individuals. We always endeavour to reply within 24 hours.
If appropriate, we’ll be happy to make an appointment to view your project so that we can offer advice, assistance and a free quotation. We don’t have sales representatives – you can be assured you’ll receive assistance and advice from someone who is experienced We’ll listen to all your requirements, offering advice which will enable you to make an informed decision. We’ll then get a quote over to you – this usually takes one to two working days, but may be longer if your project is complicated. We’ll discuss timelines at your consultation.
Once our quotation has been accepted and the deposit has been paid, we’ll send you an order confirmation contract to sign online, which will include our company terms and conditions.
From the very beginning, we’ll discuss all timescales with you so you know how long the process will take. We may need to visit you once more to take accurate measurements before we can proceed.
We’ll confirm designs and get to work on your joinery. You’re more than welcome to visit us at our workshop and observe the process, seeing your doors, windows and joinery come to life.
Once your joinery has been manufactured, we’ll contact you to arrange collection/delivery, or to confirm your installation date.