We accept enquiries by telephone, mail, fax and email from architects, building contractors, interior designers and private individuals and endeavour to reply to all enquiries within 24 hours.
If appropriate, we will be happy to make an appointment to view your project so that we can offer advice, assistance and a free quotation. We do not have sales representatives and you can be assured that you will be receiving assistance and advice from a qualified technician. At this stage we will listen to your requirements, offering advice which will enable you to make an informed decision.
Under normal circumstances, you can be assured that we will generate a quotation within 24 hours of our site visit. We are happy to quote by email, letter or fax.
Once our quotation has been accepted and the deposit has been received you will receive a notification of acceptance by letter which will include our company terms and conditions. For private customers who are also taking advantage of our installation service, this will include confirmation of your deposit indemnity insurance.
Prior to the manufacture of your joinery, we may need to make an appointment to take accurate measurements if these have not been taken on our initial visit.
Once your joinery has been manufactured, we will contact you to arrange collection/delivery or will arrange a convenient date for installation. Whilst we make every effort to meet our installation schedule, occasionally we are affected by wet or inclement weather and we will notify you of any changes as soon as we can so that we can make alternative arrangements.
Our invoice will be issued on the day of completion and we appreciate payment within the terms of our contract with you: on completion of the works or in accordance with your credit terms if these have been agreed. We accept payment by cheque, direct bank transfer or credit card. Payments by credit card over £3,000 will be subject to transaction charge of 1.2% to cover our expenses. American Express cards are not accepted.
When we have received payment, you will receive a confirmation of receipt and, for installation customers, information to enable you to activate your Insurance Backed Guarantee. Our confirmation letter will also enclose your company guarantee and information about the care and maintenance of your joinery in order to ensure longevity and continued efficiency.
Parsons Joinery is committed to providing high quality joinery, on time and at the price agreed. However, if you are not happy for any reason we need you to tell us about it, read our Complaints Procedure